Practical, downloadable tools prepared by senior claims consultants and ECSA-registered engineers — so you know what to record, what to request and what to never sign when a claim is rejected, underpaid or ignored.
Every document is free, unbranded to your claim, and written for South African short-term insurance policyholders — individuals and businesses.
The essential kit for any policyholder facing a loss — what to do in the first 48 hours, the evidence pack to build from day one, what never to sign, and how to handle the insurer's assessor.
Use this the moment an insurer rejects, repudiates or underpays. Documents to request, how to test the reason given, and the deadlines that protect your position.
The documentation businesses need to quantify a property damage and business interruption claim so that it withstands insurer and forensic accountant scrutiny.
How to prepare and lodge a National Financial Ombud (NFO) complaint after a rejection — structure, evidence and the 90-day dispute window.
A checklist tells you what to gather. A senior claims consultant tells you what it is worth and how to argue it. Send us your rejection letter and policy schedule and we will tell you, without charge, whether you have a case.
These resources are general information for policyholders and do not constitute legal advice or a policy interpretation.