Proven CAT response and recovery practice for South Africa's largest events.
Coordinated catastrophe response, on-the-ground engineering and project-managed recovery — proven on the country's defining loss events.
From first notification to final hand-over — one accountable team.
NKH Advisory's response and recovery practice is purpose-built for high-volume, high-complexity catastrophe loss. We combine surge adjusting capacity, ECSA-registered engineering and disciplined project management to deliver assessment, scoping and reinstatement at speed and scale.
What we deliver
CAT command structure
Dedicated incident command, daily reporting cadence and single point of accountability per portfolio.
Rapid mobilisation
Senior personnel on site within hours; scalable surge teams nationally.
Volume claim triage
Structured triage protocols for hundreds to thousands of risks, with risk-based prioritisation.
Emergency works
Make-safe, security, dewatering and immediate damage mitigation oversight.
Reinstatement project management
Scope, procurement, contractor oversight, QA and final account reconciliation.
Insurer reporting
Real-time dashboards, daily summaries and transparent quantum tracking.
Our process
Activate
Command structure stood up; surge capacity scaled within hours of first notification.
Triage & assess
Risk-based prioritisation; structured site assessments across affected portfolio.
Scope & procure
Defensible scope of works, contractor procurement and award under insurer governance.
Recover & close
Project-managed reinstatement, QA, final account and post-event lessons learned.
Trusted by insurers, SOEs, municipalities and major corporates across South Africa.
- Short-term & reinsurance markets
- SASRIA-coded portfolios
- Municipalities & metros
- State-owned enterprises
- Property funds & retail portfolios
- Industrial & manufacturing complexes
Frequently asked questions
What is CAT (catastrophe) response in insurance?+
CAT response is the coordinated mobilisation of adjusting, engineering and project management resources following a large-scale event — such as flood, fire, storm or civil unrest — to assess and recover hundreds or thousands of affected risks within compressed timeframes.
What major CAT events has NKH responded to?+
Our team has been deployed on, among others, the June 2017 Knysna runaway fires, the July 2021 KZN civil unrest, and the April 2022 KZN floods — providing assessment, adjusting and project-managed recovery at scale.
How fast can you stand up a CAT response team?+
We activate a dedicated command structure from the first call and place senior personnel on the ground within hours, with surge capacity scaled through our national engineering and adjusting network.
What does a recovery practice include?+
Recovery covers the full reinstatement lifecycle: emergency works, scope of works, contractor procurement and oversight, progress reporting, quality assurance and final account reconciliation.
Do you provide project management for reinstatement works?+
Yes — NKH project-manages reinstatement on behalf of insurers and asset owners, providing single-point accountability from emergency response through to final hand-over.
Need response & recovery support?
Speak to a senior claims consultant — countrywide deployment from Johannesburg and Durban.